Thank you, Kristy! If anyone else has any other thoughts, please let me know and I will make those changes as well.

I hope everyone has a great weekend.

 

 

Brianna Lindell

Regulatory Affairs Manager

Minnesota Home Care Association

 

1265 Grey Fox Road, Suite 2 | Arden Hills, MN 55112-6929

Direct: 651.240.3380 | Main: 651.635.0607

www.mnhomecare.org | blindell@mnhomecare.org

 

 

From: Husen, Kristen <HusenK@centracare.com>
Sent: Friday, June 24, 2022 8:34 AM
To: Brianna Lindell <blindell@mnhomecare.org>; Krull, Margaret E <Margaret.Krull@allina.com>; medicarewkgp@list.mnhomecare.org
Cc: Melissa Stenberg <mstenberg@mnhomecare.org>
Subject: RE: HHCAHPS webinar

 

Maybe just elaborate in that first sentence…?

Value-Based Purchasing is around the corner and your CAHPS scores will account for 30% of your VBP score!  

Or something like that…

 

Or you could add something similar at the end too….I’m just thinking some people may not realize the impact that the CAHPS scores will have on their VBP measure so it might be nice to connect those dots.

 

😊

 

 

From: medicarewkgp@list.mnhomecare.org <medicarewkgp@list.mnhomecare.org> On Behalf Of Brianna Lindell
Sent: Thursday, June 23, 2022 4:01 PM
To: Krull, Margaret E <Margaret.Krull@allina.com>; medicarewkgp@list.mnhomecare.org
Cc: Melissa Stenberg <mstenberg@mnhomecare.org>
Subject: RE: HHCAHPS webinar

 

ATTENTION: You have received this email from someone outside of CentraCare. Please use caution responding, opening attachments or clicking on links.

 

Hi all!

 

We are beginning to start our promotion for the HHCAHPS webinar.

So far, this is what we have going out in the next informer:

 

Value-Based Purchasing is around the corner! Our panel of 5-star agency members will review their strategies to encourage clients to complete the HHCAHPS and review tactics to educate your field staff about patient satisfaction and how to provide good care!

 

Does anyone have any thoughts on how to jazz it up or stress the importance?

 

Thanks for your help!

 

Brianna Lindell

Regulatory Affairs Manager

Minnesota Home Care Association

 

1265 Grey Fox Road, Suite 2 | Arden Hills, MN 55112-6929

Direct: 651.240.3380 | Main: 651.635.0607

www.mnhomecare.org | blindell@mnhomecare.org

 

From: Brianna Lindell
Sent: Tuesday, June 7, 2022 4:04 PM
To: Krull, Margaret E <Margaret.Krull@allina.com>; medicarewkgp@list.mnhomecare.org
Cc: Melissa Stenberg <mstenberg@mnhomecare.org>
Subject: RE: HHCAHPS webinar

 

Thank you Becky and Margaret for the feedback. We really appreciate it!

 

Brianna Lindell

Regulatory Affairs Manager

Minnesota Home Care Association

 

1265 Grey Fox Road, Suite 2 | Arden Hills, MN 55112-6929

Direct: 651.240.3380 | Main: 651.635.0607

www.mnhomecare.org | blindell@mnhomecare.org

 

 

From: medicarewkgp@list.mnhomecare.org <medicarewkgp@list.mnhomecare.org>
Sent: Tuesday, June 7, 2022 3:48 PM
To: Brianna Lindell <blindell@mnhomecare.org>; medicarewkgp@list.mnhomecare.org
Cc: Melissa Stenberg <mstenberg@mnhomecare.org>
Subject: RE: HHCAHPS webinar

 

One more add-

Do you use any tactics to educate your field staff about patient satisfaction or how to provide good care? 

 

Margaret Krull

PT • SouthEast Clinical Manager

Allina Health Home Health

Phone • 612-262-7683 • Pager 612-654-3097 • Cell 612-600-6892

margaret.krull@allina.com

Mail Route 10733 • 2925 Chicago Avenue, Minneapolis, MN 55407

 

From: medicarewkgp@list.mnhomecare.org <medicarewkgp@list.mnhomecare.org> On Behalf Of Brianna Lindell
Sent: Tuesday, June 7, 2022 1:11 PM
To: medicarewkgp@list.mnhomecare.org
Cc: Melissa Stenberg <mstenberg@mnhomecare.org>
Subject: [External Mail] RE: HHCAHPS webinar

 

CAUTION: This email originated from outside of the Allina Health network. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi,

 

I am so sorry to be a pest but I am just looping back to this hoping to get some feedback on the upcoming HHCAHPS webinar (promotion is starting tomorrow). Does anyone have any thoughts on the questions below?

 

Thank you so much!

 

Brianna Lindell

Regulatory Affairs Manager

Minnesota Home Care Association

 

1265 Grey Fox Road, Suite 2 | Arden Hills, MN 55112-6929

Direct: 651.240.3380 | Main: 651.635.0607

www.mnhomecare.org | blindell@mnhomecare.org

 

 

From: Brianna Lindell
Sent: Wednesday, June 1, 2022 2:32 PM
To: medicarewkgp@list.mnhomecare.org
Subject: HHCAHPS webinar

 

Hi Medicare workgroup.

 

I talked with Melissa about the HHCAHPS webinar and she is actually planning to start the promotion for this next week. With that being said, she would love to still have the groups feedback on the objectives and the panel questions via email vs next group meeting.

Do the objectives and questions seem like it would be helpful for agencies? Is there an area that is missing? Any feedback is welcome.

In addition, any ideas on the wording for email blasts would be great!

 

Here is the info so far:

 

Objectives:

  1. Review the Home Health Care CAHPS Survey questions.
  2. Discuss strategies to encourage clients to complete the survey.
  3. Understand how to improve your agency’s patient survey star rating.

 

Draft of panel questions:

  1. Please introduce yourself and tell us a little bit about your agency.
    1. Name and how long have you been in home health?
    2. How big is their agency? What is their daily census?
    3. What type of population do they serve?
    4. Where does their agency offer services? Mainly rural, urban, a combination?
  1. What tools does your agency use to get clients to fill out the survey?
    1. Letter
    2. Phone Call
    3. ?
  1. Review each question in the survey- combine similar questions
    1. Care and Services
    2. Move around safely in the home
    3. Medications
    4. Staff Questions

                                                    i.     Side Effects Question

    1. Agency Communication/Recommendation
    2. Demographic Questions
  1. What factors went into your agency getting 5 stars on the Patient Survey Rating? Tips to share
  2. Q&A

 

 

Brianna Lindell

Regulatory Affairs Manager

Minnesota Home Care Association

 

1265 Grey Fox Road, Suite 2 | Arden Hills, MN 55112-6929

Direct: 651.240.3380 | Main: 651.635.0607

www.mnhomecare.org | blindell@mnhomecare.org

 

 

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