Hi Charlye –
We have a Discharge Policy that includes criteria of “If patient or family/caregiver refuses or discontinues care”
I could argue that Missed Visits are a refusal of care. We do not have anything that specifically states ”if you miss xx number of visits, we will terminate services.”
I can think of an instance long ago that we wrote up a behavioral contract that included keeping visits as planned.
On the soft side, we use 3 Missed Visits as a gauge to start monitoring episode and start the conversations about consistent care needed for results.
Hope this helps.
Jill
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Jill Arvidson, MST, CCC-SLP Home Health Administrator Direct: 952-666-7705 Main: 952-345-3310
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jarvidson@lifespark.com
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From: medicarecompliance@list.mnhomecare.org <medicarecompliance@list.mnhomecare.org>
On Behalf Of Bruneau, Charlye - Home Care
Sent: Thursday, April 4, 2024 9:43 AM
To: medicarecompliance@list.mnhomecare.org
Subject: Missed visit policy
[External Email: Use caution when clicking on links or opening attachments.]
Hello,
I am wondering if any of you have a missed visit policy that can lead to termination of services that you would be willing to share? I am wondering about the specifics such as how many cancelled
visits do you allow your patients to make before terminating their services.
Thanks,
Charlye
Charlye Bruneau, MSN, RN
Director of Home Care and Hospice
Northfield Hospital + Clinics
2000 North Ave.
Northfield, MN 55057
507.646.1458
bruneauc@northfieldhospital.org
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