I just got through. Thank you for that number, I will keep that for next time.
Marnie
From: billers@list.mnhomecare.org [mailto:billers@list.mnhomecare.org]
On Behalf Of Laura Brown
Sent: Monday, February 06, 2017 3:19 PM
To: billers@list.mnhomecare.org
Subject: Re: HealthNet
Haven't had that problem yet. Did you try the 800-979-9620 number? The guy I talked to was very nice.and helpful.
On Mon, Feb 6, 2017 at 3:13 PM, Marnie Pogreba <marniepogreba@lakewoodhealthsystem.com> wrote:
We use Rycan for submitting our claims. We love Rycan!
After Health Net Pays the RAP and then pays the Final claim, they have not been taking back their
RAP payment. They did on a couple of our patients but not on most of them. So, I have been on hold for 2 hours so far. I wonder if anyone else is having a similar issue?
Marnie
From:
billers@list.mnhomecare.org [mailto:billers@list.mnhomecare.org]
On Behalf Of Laura Brown
Sent: Monday, February 06, 2017 3:00 PM
To: billers@list.mnhomecare.org
Subject: Re: HealthNet
I tried looking in Availity using the dates and the check numbers and I couldn't find anything. Got a different phone number for them,
800-979-9620 and someone answered right away. I gave him the check numbers and he will have them faxed to me. I hope it works. I have also tried using Availity to submit the claims but they keep rejecting.
Is there someplace different or something I am missing? It used to work.
Thanks for responses
On Mon, Feb 6, 2017 at 2:36 PM, Marnie Pogreba <marniepogreba@lakewoodhealthsystem.com> wrote:
We get our remits through Availity. What a pain for you, their hold time is ridiculous.
From:
billers@list.mnhomecare.org [mailto:billers@list.mnhomecare.org]
On Behalf Of Laura Brown
Sent: Wednesday, February 01, 2017 1:22 PM
To: Billers@list.mnhomecare.org
Subject: HealthNet
Is anybody else getting payments from HealthNet without remits? We had a few EFT's back on the 20th of January and still no remits to be found anywhere. Checked Availity, nothing.
Waited on hold for over an hour but had to hang up to go home for the day. Anybody have any suggestions?
Frustrated once again.
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