Yes on all counts for us here also.
Angela Aanenson RN COS-C
Director of Home Care &
Assisted Living Services
Perham Living Home Care
Routing #3671
Ph 218-347-1880
F 218-347-1885
From: list-manager@list.mnhomecare.org [mailto:list-manager@list.mnhomecare.org]
On Behalf Of Girtz, JoAnn
Sent: Thursday, June 09, 2016 7:23 AM
To: billers@list.mnhomecare.org
Subject: RE: Humana
Some of the issues we have:
1.
They make payments and then recoup 1-5 years later
2.
When they recoup you are not able to contact a person – you have to leave a message and hope that when they call back you are at your desk.
3.
On hold with customer reps for lengthy periods of time. Many times not able to understand the person you finally are able to speak with.
4.
They state they did not receive information when we have fax confirmation that they did.
5.
They approve appeals, make payment and then recoup again.
Thanks.
Jo Ann Girtz
Supervisor Patient Financial Services
CHI Health at Home – Home Health and Hospice
4816 Amber Valley Parkway
Fargo, ND 58104-8404
Phone (701) 237-8133 / Fax (701) 237-8188
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From:
list-manager@list.mnhomecare.org [mailto:list-manager@list.mnhomecare.org]
On Behalf Of Kathy Messerli
Sent: Wednesday, June 08, 2016 9:24 PM
To: Billers@list.mnhomecare.org
Subject: Humana
CAUTION: This email is not from a CHI source. Only click links or open attachments you know are safe.
I recall hearing from members at the Annual Meeting that they were having challenges with Humana. I don't recall who it was. If you are having a challenge with them, will you please let me know specifically
what it is? Thanks so much!
Kathy Messerli
Executive Director
MN HomeCare Association
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