Some of the issues we have:
1.
They make payments and then recoup 1-5 years later
2.
When they recoup you are not able to contact a person – you have to leave a message and hope that when they call back you are at your desk.
3.
On hold with customer reps for lengthy periods of time. Many times not able to understand the person you finally are able to speak with.
4.
They state they did not receive information when we have fax confirmation that they did.
5.
They approve appeals, make payment and then recoup again.
Thanks.
Jo Ann Girtz
Supervisor Patient Financial Services
CHI Health at Home – Home Health and Hospice
4816 Amber Valley Parkway
Fargo, ND 58104-8404
Phone (701) 237-8133 / Fax (701) 237-8188
The information contained in this electronic mail communication and the accompanying pages and/or attachments is intended solely for the use of the addressee.
Unauthorized use, disclosure, distribution, or copying is strictly prohibited and may be unlawful. The information contained in this document is highly confidential and may be subject to legally enforceable privileges. If you have received this communication
in error, please inform us of the erroneous delivery by return e-mail, and delete all copies. Thank you for your cooperation.
From: list-manager@list.mnhomecare.org [mailto:list-manager@list.mnhomecare.org]
On Behalf Of Kathy Messerli
Sent: Wednesday, June 08, 2016 9:24 PM
To: Billers@list.mnhomecare.org
Subject: Humana
CAUTION: This email is not from a CHI source. Only click links or open attachments you know are safe.
I recall hearing from members at the Annual Meeting that they were having challenges with Humana. I don't recall who it was. If you are having a challenge with them, will you please let me know specifically
what it is? Thanks so much!
Kathy Messerli
Executive Director
MN HomeCare Association
Sent from
Outlook Mobile