I always call Humana and confirm. Their EOB’s are not always understood correctly.
Jo Ann Girtz
Supervisor Patient Financial Services
CHI Health at Home – Home Health and Hospice
4816 Amber Valley Parkway
Fargo, ND 58104-8404
Phone (701) 237-8133 / Fax (701) 237-8188
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From: list-manager@list.mnhomecare.org [mailto:list-manager@list.mnhomecare.org] On Behalf Of Von Bargen, Iris A
Sent: Monday, April 04, 2016 8:48 AM
To: 'billers@list.mnhomecare.org'
Subject: RE: Humana co-ins
Sorry, I used the incorrect term - If it’s listed as patient responsibility on the eob I always call the provider line to verify the copay/co insurance.
From: list-manager@list.mnhomecare.org [mailto:list-manager@list.mnhomecare.org] On Behalf Of Laura Brown
Sent: Monday, April 04, 2016 8:39 AM
To: billers@list.mnhomecare.org
Subject: Re: Humana co-ins
The amount owed is listed under co-insurance not co-pay,
On Mon, Apr 4, 2016 at 8:34 AM, Von Bargen, Iris A <IVONBAR1@fairview.org> wrote:
Some Humana MDCR plans do have copays, but I always call their Provider service center to verify the claim processed correctly. If I bill a copay to the patient and it’s disputed, I then have the follow up detail in my notes for reference.
Iris Von Bargen, Sr. CSR
Fairview Home Care and Hospice
2450 26th Ave. S., Minneapolis, MN 55406
ivonbar1@fairview.org | www.fairview.org
Office: 612-728-2356
Fax: 612-728-2394
From: list-manager@list.mnhomecare.org [mailto:list-manager@list.mnhomecare.org] On Behalf Of Laura Brown
Sent: Monday, April 04, 2016 8:20 AM
To: Billers@list.mnhomecare.org
Subject: Humana co-ins
Recently received a payment from Humana stating the patient owed money for a co-ins. Has anyone been successful in billing the patient and getting payment from them? My understanding we can't bill the patient if we accept Medicare.
Please let me know if I am wrong and should bill the patient without getting into a legal dispute.
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