Traci Olson

Regency Home HealthCare
651-488-4655 Office
651-488-4656 Fax

Confidentiality Notice: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you.

April Hanson

Patient Accounts

Perham Living

Ph: 218.347.1894

F: 218.347.1885

April.Hanson@perhamhealth.org

Dedicated to health and wellness throughout life.

 

I just called on them yesterday and they RP the couple over the phone and no issue. I then sent a spreadsheet in after bc I had another 50 or so and didn't want to keep calling back to have them get RP.  Of course it hasn't been a day so I don't know what they are saying on those yet. 

Optum is so hard to get help. No sups available, I was told one would call me back, but not holding my breath at all!! I don't have a contact bc noone ever gives me a name, they always say "sup is not available but I can email them and have them call", I'm like sure they will. Never had I ever had one call me back. They do as little as possible to help us!!

Traci Olson

Regency Home HealthCare
651-488-4655 Office
651-488-4656 Fax

 

 

Confidentiality Notice: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you.

 

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From: Hanson,April - April.Hanson at PerhamHealth.org (via billers list) <billers@list.mnhomecare.org>
Sent: Thursday, May 9, 2024 10:39 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: Re: VA denials

 

I am also having trouble with the Optum nonbundled claims. I have been faxing spreadsheets in and in the past few months that has been successful in getting the majority of the claims processed. However, the last time I tried this it did not work and now they are sending us letters on some of the appeals saying the value code 85 is not required. Anyone else having that trouble? Thanks!

April Hanson

Patient Accounts

Perham Living

Ph: 218.347.1894

F: 218.347.1885

April.Hanson@perhamhealth.org

Dedicated to health and wellness throughout life.

 

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From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Traci Olson <Tolson@regencyhhc.com>
Sent: Thursday, May 9, 2024 8:11 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] Re: VA denials

 

I called and they RP for me when I had a couple, it was a VA glitch. I also faxed a bunch of claims with that issue and was told they will RP those and I did it that way bc I had like 50. 

Traci Olson

Regency Home HealthCare
651-488-4655 Office
651-488-4656 Fax

 

 

Confidentiality Notice: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you.

 

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From: Vig,Terisa - TVig at riverviewhealth.org (via billers list) <billers@list.mnhomecare.org>
Sent: Wednesday, May 8, 2024 3:29 PM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: Re: VA denials

 

No she would not reprocess she said I had to resubmit the claims without the Value code 85.  When I tried to fight with EPIC On this they told me it HAD to be on there.  Optum just told me to look on CMS.gov.  UGH.  

Terisa Vig
Patient Account Representative
RiverView Health Home Care
tvig@riverviewhealth.org

218-281-9240

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From: Mortenson,Crisa - Crisa.Mortenson at kmhc.net (via billers list) <billers@list.mnhomecare.org>
Sent: Wednesday, May 8, 2024 2:53 PM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] Re: VA denials

 

I had denials for that as well and hopped on the optum va website chat (https://www.myvaccn.com/site/vaccn/main/public/login#/links/Start%20Here/STARTHERELINKS/Register%20on%20myVACCN.com/RegisteronmyVACCN.com is the link if you don't have the site) and explained to them that it was a processing error on their end and they immediately reprocessed it right over the chat and told me the payable amount.

Crisa Mortenson

Billing Officer

Business Office Lead

 Phone: 218-843-3852

Fax : 218-843-2311

Email: crisa.mortenson@kmhc.net

 1010 S Birch Ave. P.O. Box 700

Hallock, MN 56728

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From: Vig,Terisa - TVig at riverviewhealth.org (via billers list) <billers@list.mnhomecare.org>
Sent: Wednesday, May 8, 2024 2:51 PM
To: 'billers@list.mnhomecare.org' <billers@list.mnhomecare.org>
Subject: [EXTERNAL] VA denials

 

I know this has been discussed but I can't find the answer in my zillions of emails when I was gone for 10 days last month.  Is this an Optum problem or EPIC's problem?  I do have the Value code 85 and corresponding code but not Value code 61.  It is a nonbundled VA claim.

Finalized/Denial Status Explanation

VALUE CODE 61 IS MISSING OR THE SUBMITTED CORE-BASED STATISTICAL AREA (CBSA) IS INVALID. VALUE CODE 85 IS MISSING OR THE SUBMITTED STATE AND COUNTY CODE IS INVALID.

Terisa Vig
Patient Account Representative
RiverView Health Home Care
tvig@riverviewhealth.org

218-281-9240

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