The numbers I have are:

651-662-5200 for Commercial/out of state

1-866-518-8448  for PMAP/MSHO products

I have always eventually got a rep.  Sometimes the wait is quite lengthy.

I am always going on other things while I wait and line up a few clients to talk to them about once they answer.

Mary

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> On Behalf Of Kim Perez
Sent: Tuesday, March 26, 2024 2:09 PM
To: billers@list.mnhomecare.org
Subject: *External Email Message*Re: BCBS

Anyone have any tips to actually be able to talk to a live person at BCBS? I keep going round and round with their phone menu options and getting nowhere.   I have a claim I am trying to get reprocessed. Thanks, Kim 

Kim Perez I Department Manager
T: (651) 789-5025 E: kimp@ourladyofpeacemn.org 2076 St Anthony Ave, St Paul, MN 55104 www.ourladyofpeacemn.org

On Mon, Mar 25, 2024 at 2:59 PM Salin, Tracy M - Tracy.Salin at fairview.org (via billers list) <billers@list.mnhomecare.org> wrote:

TC from BCBS regarding claims which overlapped from one month to the next. She e mailed me EDI information on these claims so I can back track and resubmit them to BCBS as the edit was turned off. If you haven’t heard anything, you can maybe call or just resubmit your pdgm claims.

She also stated they are just now beginning to get the Blue Plus MA plans processed this week. So she said she is very sorry but they are working on this and was very nice and helpful. I am getting her e mail information. So I just wanted to pass on my vague but hopeful information. She said the will also make sure to pay the penalty rates for not processing claims timely.

Tracy Salin

Billing Specialist

Fairview Home Care and Hospice

W: 218-262-6982

F:   218-262-1723

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