Hi April,

 

I think the ID number should have been manually changed in the program you use to send your claims (we use TruBridge).  You are correct, you would not want a new NOA or a new SOC date.   That being said, I am having trouble with a few of my Blue Plus MSHO (Medicare) claims not getting accepted.  I have tried using both the 2024 ID number and the 2023 ID number.  I do not know if it is a BCBS issue or not.  I tried sending them once more today with the 2024 ID and if they come back we are going to reach out to Trubridge again.

 

 

 

 

    

Marnie Pogreba

Home Care and Hospice

OFFICE: 218 894 8324

Fax: 218 894 8099

 

LAKEWOOD HEALTH SYSTEM, SENIOR CAMPUS

401 Prairie Ave NE| Staples, MN 56479

 

 

 

 

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Sent: Thursday, February 15, 2024 12:19 PM
To: billers@list.mnhomecare.org
Subject: BC claim question

 

**External Sender**

 

Good afternoon,

I have a few questions regarding the BC Member ID number update effective 1/1/24. All of our BC MSHO patients have new ID numbers as of 1/1/24. For the patients on the Medicare side of their payer, we were told by to use the old ID number on final claims that have December and January dates of service on it. IT told us to update the ID numbers with the effective date of the start date on the new claim. I updated my system with the new member ID numbers. Our system is generating new NOA's due to the new member ID number. I am not really sure that it should be since these patients were not discharged and readmitted. The other thing it is doing is updating the admit date on the claim to the effective date of the new coverage. Should this be happening? We work out of Epic and I truly think this is probably an issue on Epic's side. Any guidance would be greatly appreciated. Thanks!

 

April Hanson

Patient Accounts

Perham Living

Ph: 218.347.1894

F: 218.347.1885

April.Hanson@perhamhealth.org

Dedicated to health and wellness throughout life.

 

 


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