We are also. We were told they have a new process for approving services and we have had some services no longer authorized for some patients – such as Homemaker and Home Health Aide. I feel the VA nurses
aren’t always in agreement on the changes either. I’m hoping they will rethink their new process a little.
Cynthia Norling CCS-P, COC
Homecare & Hospice
Our mission is to provide high quality services, which enhance the quality of life and promote healthy lifestyles for our patients, clients,
employees, organizations and communities.
Our desire is to lead by example through compassionate, caring and comprehensive health care services.
10 Fourth Avenue SE | Glenwood, MN 56334
P: 320.334.5462 | E-mail:
cynthia.norling@glacialridge.org
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From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Traci Olson
Sent: Tuesday, October 3, 2023 2:19 PM
To: billers@list.mnhomecare.org
Subject: RE: Authorization issues with the VA
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St. Cloud is going through a “pilot” of some sort for skilled nursing, HHA and HM authorizations is what I was told. They are making more issues for us as well!!
Traci Olson
Regency Home HealthCare
651-488-4655 Office
651-488-4656 Fax
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From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Jaime Kummer
Sent: Tuesday, October 3, 2023 2:16 PM
To: billers@list.mnhomecare.org
Subject: RE: Authorization issues with the VA
Is this the St. Cloud office?
We primarily deal with MPLS and have not experienced this issue.
Jaime Kummer | Administrator |
River Valley Home Care Inc.
916 8th Street Farmington, MN 55024
Phone: 651-460-4201 Fax: 651-460-4208
Email:
jkummer@rvhci.com
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Rebekah Mattocks
Sent: Tuesday, October 3, 2023 1:28 PM
To: 'billers@list.mnhomecare.org' <billers@list.mnhomecare.org>
Subject: RE: Authorization issues with the VA
The issue is that they are calling the veterans and asking run around questions about what services they get and what they are able to do themselves in the home. The veterans will make themselves sound better
than they truly are because they are proud, and then they get their services cut. We have one client with stroke history and they took away all of his shower assistance. Another client said we set up an extra set of medications for him in case of storms, and
they cut his nursing auth in half.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Sent: Tuesday, October 3, 2023 1:24 PM
To: billers@list.mnhomecare.org
Subject: RE: Authorization issues with the VA
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External Email |
Oh OK. This is good to know. And maybe we can get in touch with someone from the VA to help us navigate this. Not answering the phone is NOT a valid reason to say they don’t need services.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Sent: Tuesday, October 3, 2023 1:21 PM
To: billers@list.mnhomecare.org
Subject: Re: Authorization issues with the VA
They are calling our veterans and some down play their needs and we have to fight to get them back once va decides to decrease or cut all together.
We try to review all the services we provide at every visit but some are forgetful or too proud
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They are calling our veterans and some down play their needs and we have to fight to get them back once va decides to decrease or cut all together. We try to review all the services
we provide at every visit but some are forgetful or too proud to tell the VA nurse who calls them and ask what services we provide for them. So far we have been successful in pleading our case. One veteran has trouble getting to the phone before they hang
up and so the va couldn’t get hold of him and decided he is never home and doesn’t need home health. Which is totally false. We had to arrange a time when the aide was there so she could get the phone for him.
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From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Rebekah Mattocks <Rebekah.Mattocks@knutenelson.org>
Sent: Tuesday, October 3, 2023 1:06:46 PM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] Authorization issues with the VA
Hello! Wondering if anyone else has been running into issues with getting authorization from the VA? They’ve been changing their processes for giving veterans auth by having it go
through a different review process, and we are having lots of veterans getting their essential services cut. I could see many veterans losing needed services and having a hard time getting care in the future if these practices continue.
REBEKAH MATTOCKS, BSN, RN
Director of Quality & Education for Home Health & Hospice
2715 Highway 29 South, Suite 103, Alexandria, MN, 56308
Cell: 320-333-4236
knutenelson.org
| Nonprofit Home and Community Based Services
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