If you are having issues getting in I was told to clear my browser history and it does work.
From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Traci Olson
Sent: Thursday, August 3, 2023 9:37 AM
To: billers@list.mnhomecare.org
Subject: RE: New Ucare portal
Yep, but my point was its not a nice pdf like the old system where its like the actual SA letter we get via fax or mail.
And I have not been able to get into Ucare for a couple days. No idea what is going on.
Traci Olson
Regency Home HealthCare
651-488-4655 Office
651-488-4656 Fax
Confidentiality Notice: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering
this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the
message and deleting it from your computer. Thank you.
From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Mortenson,Crisa
Sent: Thursday, August 3, 2023 9:34 AM
To: billers@list.mnhomecare.org
Subject: Re: New Ucare portal
If you go to print an auth, in your printer settings where you select your printer, you can choose 'Save to PDF'. That's a way to bypass not being able to download a PDF file.
Crisa Mortenson
Billing Officer
Phone:
218-843-3852
Fax : 218-843-2311
Email: crisa.mortenson@kmhc.net
1010 S Birch Ave. P.O. Box 700
Hallock, MN 56728
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Traci Olson <Tolson@regencyhhc.com>
Sent: Thursday, August 3, 2023 9:26 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] RE: New Ucare portal
Ya I don’t even use the old system anymore, I can’t see anything. And for auths, I hate the new system bc I can’t download an save the auth. For instance in the old system it was already saved in a PDF and
I could easily print it or move it to a folder. In the new system you can’t even print the auths, you have to print the screen….very un-user friendly!!
Traci Olson
Regency Home HealthCare
651-488-4655 Office
651-488-4656 Fax
Confidentiality Notice: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee
or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify
us immediately by replying to the message and deleting it from your computer. Thank you.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Sent: Thursday, August 3, 2023 9:23 AM
To: billers@list.mnhomecare.org
Subject: RE: New Ucare portal
Oh really! Well I couldn’t see auths in old system. Lol…. So crazy how we all have different issues.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Meyer, Koren
Sent: Friday, July 28, 2023 10:02 AM
To: billers@list.mnhomecare.org
Subject: RE: New Ucare portal
I’m finding it interesting that you like the authorizations on the new UCare website, and its making me wonder if my access isn’t allowing me to see everything. All I can
see is the same information the old portal showed – Auth ID, Member Name,
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I’m finding it interesting that you like the authorizations on the new UCare website, and its making me wonder if my access isn’t allowing me to see everything.
All I can see is the same information the old portal showed – Auth ID, Member Name, Member ID, auth status, etc. I was hoping the new portal would have the functionality to allow
us to submit auth requests online, can anyone speak to that?
I also am no longer able to view remits on either the old or the new portal – is anyone else able to?
Thanks --
Kori Meyer
Patient Accounts Specialist
Home Health Care
220 N 6th Ave E | Duluth, MN 55805
Phone: 218.249.6138 | Fax: 218.249.6166
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Hanson,April
Sent: Friday, July 28, 2023 9:54 AM
To: billers@list.mnhomecare.org
Subject: Re: New Ucare portal
CAUTION: External Sender -
This email originated from outside of
St. Luke's.
Please do not click links or open attachments unless you recognize the sender and know the content is safe.
When the staff aren't surprised, there is something wrong...
April Hanson
Patient Accounts
Perham Living
Ph: 218.347.1894
F: 218.347.1885
Dedicated to health and wellness throughout life.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Salin, Tracy M - Tracy.Salin at fairview.org (via billers list) <billers@list.mnhomecare.org>
Sent: Friday, July 28, 2023 9:45 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] RE: New Ucare portal
Yesterday I called 3 different times. Lol. I told one of the reps very nicely it is not very easy looking up claims in the portal. The authorizations are absolutely awesome but claims……
I have to keep rekaying info in…. The rep said he was not surprised…..
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Hanson,April
Sent: Friday, July 28, 2023 9:37 AM
To: billers@list.mnhomecare.org
Subject: Re: New Ucare portal
It won't even bring up the login page for me so I can't even log out and log back in. Well maybe I will have to call and bug provider services again. I am sure they are
just loving all of my phone calls 🙂 April Hanson Patient Accounts Perham
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It won't even bring up the login page for me so I can't even log out and log back in. Well maybe I will have to call and bug provider services again. I am sure they
are just loving all of my phone calls 🙂
April Hanson
Patient Accounts
Perham Living
Ph: 218.347.1894
F: 218.347.1885
Dedicated to health and wellness throughout life.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Salin, Tracy M - Tracy.Salin at fairview.org (via billers list) <billers@list.mnhomecare.org>
Sent: Friday, July 28, 2023 9:33 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] RE: New Ucare portal
I am administrator too. I also had to log out and in multiple times.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Cindy Erkel
Sent: Friday, July 28, 2023 9:30 AM
To: billers@list.mnhomecare.org
Subject: RE: New Ucare portal
I have had the same issue but others in our department have not. I am the administrator if that makes any difference. Thank you, Cindy Cindy Erkel Accounting Coordinator
MRCI D: 507-386-5708 | T: 800-829-7110 | F: 888-800-7336 cerkel@ mymrci. org
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I have had the same issue but others in our department have not. I am the administrator if that makes any difference.
Thank you,
Cindy
Cindy Erkel
Accounting Coordinator
MRCI
D: 507-386-5708 | T: 800-829-7110 | F: 888-800-7336
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Hanson,April
Sent: Friday, July 28, 2023 9:28 AM
To: billers@list.mnhomecare.org
Subject: New Ucare portal
|
This message was sent from outside of the organization. Please do not click links or open attachments unless you recognize the source of this email and know the content is safe.
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Is anyone able to get onto the new provider portal the past two days? It's saying access forbidden before I even get to the login page.
April Hanson
Patient Accounts
Perham Living
Ph: 218.347.1894
F: 218.347.1885
Dedicated to health and wellness throughout life.
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