The “NEW” Ucare provider portal is very user un-friendly. Trying to find remittances. Argh. Have to hunt thru claims to hopefully find one that has been paid and then, sometimes, they will print or I usually get an error and have to wait
for a couple days to print it off. I did ask provider services to see if I was missing something with looking up remits and they said, “no, that is how it is done”. So frustrating. I am also using both portals. Can’t print remits out of the old one, unfortunately.
From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Sent: Friday, July 28, 2023 9:46 AM
To: billers@list.mnhomecare.org
Subject: RE: New Ucare portal
Yesterday I called 3 different times. Lol. I told one of the reps very nicely it is not very easy looking up claims in the portal. The authorizations are absolutely awesome but claims…… I have to keep rekaying info in…. The rep said he
was not surprised…..
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Hanson,April
Sent: Friday, July 28, 2023 9:37 AM
To: billers@list.mnhomecare.org
Subject: Re: New Ucare portal
It won't even bring up the login page for me so I can't even log out and log back in. Well maybe I will have to call and bug provider services
again. I am sure they are just loving all of my phone calls 🙂 April Hanson Patient Accounts Perham
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It won't even bring up the login page for me so I can't even log out and log back in. Well maybe I will have to call and bug provider services again. I am sure they are
just loving all of my phone calls 🙂
April Hanson
Patient Accounts
Perham Living
Ph: 218.347.1894
F: 218.347.1885
Dedicated to health and wellness throughout life.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Salin, Tracy M - Tracy.Salin at fairview.org (via billers list) <billers@list.mnhomecare.org>
Sent: Friday, July 28, 2023 9:33 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] RE: New Ucare portal
I am administrator too. I also had to log out and in multiple times.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Cindy Erkel
Sent: Friday, July 28, 2023 9:30 AM
To: billers@list.mnhomecare.org
Subject: RE: New Ucare portal
I have had the same issue but others in our department have not. I am the administrator if that makes any difference. Thank you, Cindy Cindy Erkel Accounting Coordinator
MRCI D: 507-386-5708 | T: 800-829-7110 | F: 888-800-7336 cerkel@ mymrci. org
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I have had the same issue but others in our department have not. I am the administrator if that makes any difference.
Thank you,
Cindy
Cindy Erkel
Accounting Coordinator
MRCI
D: 507-386-5708 | T: 800-829-7110 | F: 888-800-7336
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Hanson,April
Sent: Friday, July 28, 2023 9:28 AM
To: billers@list.mnhomecare.org
Subject: New Ucare portal
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Is anyone able to get onto the new provider portal the past two days? It's saying access forbidden before I even get to the login page.
April Hanson
Patient Accounts
Perham Living
Ph: 218.347.1894
F: 218.347.1885
Dedicated to health and wellness throughout life.
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