Hello
We are having the same issue with the county case managers getting the UCARE authorization for our patients. Can you please give me the email address again that you had county workers
send authorization request to?
Thank you
Kim Appicelli
Department Coordinator
Essentia Health Moose Lake Home Care
30 Arrowhead Lane
Moose Lake, MN 55767
P: 218 485 5632
F: 218 485 5908
I am available Monday – Thursday 8:00 am to 4:30 pm
From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Jaime Kummer
Sent: Tuesday, May 16, 2023 3:30 PM
To: billers@list.mnhomecare.org
Subject: RE: Ucare auth issues
WARNING: This email originated outside of Essentia Health. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
This has been an incredibly frustrating process. I have been asking county workers to fax to this email address: 'hcm_fax@ucare.org'
When they do, I typically get the authorization same day. Also, before I complain to the county worker, I always look it up on the U-Care portal. There have been several that didn’t get sent to us but I found on there
Jaime Kummer | Administrator |
River Valley Home Care Inc.
916 8th Street Farmington, MN 55024
Phone: 651-460-4201 Fax: 651-460-4208
Email:
jkummer@rvhci.com
From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Kelly Rader
Sent: Tuesday, May 16, 2023 12:18 PM
To: billers@list.mnhomecare.org
Subject: RE: Ucare auth issues
What I am finding is that Ucare had an issue with the 5841 forms. I had multiple client’s CM’s submit the 5841 forms starting last year and claims were paid for these clients. Then as of 1.1.2023 Ucare stopped paying so I have had to
call and have CM’s resend the 5841 forms, again, so they the auth will show in Ucare system.
From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Hanson,April
Sent: Tuesday, May 16, 2023 12:14 PM
To: billers@list.mnhomecare.org
Subject: Re: Ucare auth issues
Yes having the same issue! We finally got an authorization back the other day for services that started in March. I had to call the county multiple times and talk to the Ucare rep and the county
care coordinator. I am not sure what finally resolved it but I think the care coordinator got frustrated and contacted Ucare directly.
April Hanson
Patient Accounts
Perham Living
Ph: 218.347.1894
F: 218.347.1885
Dedicated to health and wellness throughout life.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Traci Olson <Tolson@regencyhhc.com>
Sent: Tuesday, May 16, 2023 12:11 PM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] Ucare auth issues
Just wanted to see if anyone else is having delays in receiving Ucare auths. I know the waiver managers we are dealing with are very frustrated with Ucare right now. They have to fax the auths like 3-4 times before they get it. Not sure
what the issue is. I tried to call and of course Ucare is of no help!! The normal excuse of I am not sure whats going on.
Traci Olson
Regency Home HealthCare
651-488-4655 Office
651-488-4656 Fax
Confidentiality Notice: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering
this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the
message and deleting it from your computer. Thank you.
-----------------------------------------------------------------------
Confidentiality Notice: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
privileged and confidential information. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy
all copies of the original message.