I know I am not the only one that has claims from January. ☹ I have resent the claims multiple different ways with not results.

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> On Behalf Of Hanson,April
Sent: Thursday, May 11, 2023 1:06 PM
To: billers@list.mnhomecare.org
Subject: Re: Ucare claims

Tracy,

Are you just adding a 50-occurrence code and date of assessment? I just don't get it. When I rebilled with a 50 occurrence code, they denied it and then said there needs to be Q codes on claims. Are you billing with T codes still? These patients aren't meeting Medicare criteria nor do they need to be according to Ucare's provider manual. I tried calling again I was told I will send these back just to try to get more information I can't make any promises. I am so frustrated. I was also told Ucare is behind on claims processing due to short staff so they are taking up to 60 days to review claims.

April Hanson

Patient Accounts

Perham Living

Ph: 218.347.1894

F: 218.347.1885

April.Hanson@perhamhealth.org

Dedicated to health and wellness throughout life.

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Salin, Tracy M - Tracy.Salin at fairview.org (via billers list) <billers@list.mnhomecare.org>
Sent: Thursday, May 11, 2023 10:02 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] RE: Ucare claims

I do know we never used to have to have auths on claims and now if its not, they deny

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> On Behalf Of VIG,TERISA
Sent: Thursday, May 11, 2023 9:54 AM
To: billers@list.mnhomecare.org
Subject: Re: Ucare claims

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I spoke with Ucare yesterday and asked for a supervisor. She ran a report when I was on the phone with her. She said I had 53 claims in pending status. She said the reason my claims were pending is because there is an issue with authorizations not automatically matching with claims so they are processing manually. She is pushing my claims through and they should be paid by end of next week. If they truly are missing auth at least they will be on the remit with that error message she assured me. We will see.

Terisa Vig
Patient Account Representative
RiverView Health Home Care
tvig@riverviewhealth.org

218-281-9240

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Hanson,April <April.Hanson@PerhamHealth.org>
Sent: Thursday, May 11, 2023 9:37 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] Ucare claims

Is anyone having any luck getting their ucare claims issues resolved? If so, what are you doing to get them paid.