I think there is confusion with using their portal for referrals and authorization and actually submitting a claim.  We would use the portal like any other payer and submit the claim through our clearinghouse.  If an agency does not use a clearinghouse then they would have to use the PHCN portal.  Currently the only payer I directly enter claims into a portal is Bridgeview, all other payers go through our clearinghouse, Change Healthcare/Assurance.  


Terisa Vig
Patient Account Representative
RiverView Health Home Care
tvig@riverviewhealth.org
218-281-9240

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Julie Embry <jembry@triniticaring.org>
Sent: Tuesday, February 28, 2023 8:54 AM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] FW: Claims Submission
 

HI Home Health Billers

 

Below is the communication I am having with PHCN in regards to Humana using their billing portal and opting out.

 

 

Caring is Our Calling! 

 

Julie Embry

Director of Business Administrations

Guardian Angels Elim Home Care, Inc.

DBA Triniti Home Health and Hospice

403 Main Street, Elk River, MN 55330

Main 763-241-0654

Direct 763-452-4104

Cell 763 274 9205

Fax 763 241 0274

Email jembry@triniticaring.org

www.triniticaring.org

Be Compassionate. Be Accountable.  Be Respectful. Be Excellent.

 

 

 

From: Dianne Bridges <dbridges@prohcn.com>
Sent: Monday, February 27, 2023 5:00 PM
To: Julie Embry <jembry@triniticaring.org>
Cc: Heather Callies <hecallies@prohcn.com>; Michael Martin <MMartin@prohcn.com>
Subject: RE: Claims Submission

 

Julie, the last discussion PHCN had with Humana is they would term, or suppress, their existing network which would require agencies to contract directly with PHCN to continue taking on Humana members. Referrals would then be coordinated through PHCN PAR providers only.

 

I hope this information helps. Please reach out to me if you have any other questions.

 

Kind regards,

 

 

Dianne 

Bridges

Senior Provider Services Specialist

  

    

7600 North 16th Street, Suite 140

Phoenix, 

Arizona 

85020

direct:

 (623) 462-5531

office: (888) 705‑5274


​The information in this email may contain confidential health information that is privilege and legally protected from disclosure by Health Insurance Portability and Accountability Act (HIPAA). This information is intended only for the use of the individual or entity name above. If you are not intended recipient, you are hereby notified that reading, disseminating, disclosing, distributing, copying, acting upon or otherwise using the information contained in this email is strictly prohibited. If you have received this information in error, please notify the sender immediately at (623) 462-5531 and destroy this email.

From: Julie Embry <jembry@triniticaring.org>
Sent: Monday, February 27, 2023 4:31 PM
To: Dianne Bridges <dbridges@prohcn.com>
Subject: RE: Claims Submission

 

HI Dianne

 

Does an Home Health entity that already has a contract with Humana have to work with PHCN to continue with Humana referrals?  Or is there an opt out option and an entity can continue to receive Humana referrals thru the local community (clinics and hospitals)?

 

Thanks!!

 

Julie

 

From: Dianne Bridges <dbridges@prohcn.com>
Sent: Monday, February 27, 2023 4:22 PM
To: Julie Embry <jembry@triniticaring.org>
Cc: Heather Callies <hecallies@prohcn.com>
Subject: RE: Claims Submission

 

Julie, when we go live then you will use the PHCN portal. Please continue to use your clearing house until we have the notification from Humana.

 

Kind regards,

 

Dianne 

Bridges

Senior Provider Services Specialist

  

    

7600 North 16th Street, Suite 140

Phoenix, 

Arizona 

85020

direct:

 (623) 462-5531

office: (888) 705‑5274


​The information in this email may contain confidential health information that is privilege and legally protected from disclosure by Health Insurance Portability and Accountability Act (HIPAA). This information is intended only for the use of the individual or entity name above. If you are not intended recipient, you are hereby notified that reading, disseminating, disclosing, distributing, copying, acting upon or otherwise using the information contained in this email is strictly prohibited. If you have received this information in error, please notify the sender immediately at (623) 462-5531 and destroy this email.

From: Julie Embry <jembry@triniticaring.org>
Sent: Monday, February 27, 2023 4:06 PM
To: Dianne Bridges <dbridges@prohcn.com>
Subject: Claims Submission

 

Hi Dianne

 

I need to clarify again about claim submissions (billing).  Do we have to use the PHCN portal or can we use our own clearing house?

 

Caring is Our Calling! 

 

Julie Embry

Director of Business Administrations

Guardian Angels Elim Home Care, Inc.

DBA Triniti Home Health and Hospice

403 Main Street, Elk River, MN 55330

Main 763-241-0654

Direct 763-452-4104

Cell 763 274 9205

Fax 763 241 0274

Email jembry@triniticaring.org

www.triniticaring.org

Be Compassionate. Be Accountable.  Be Respectful. Be Excellent.

 


CONFIDENTIALITY NOTICE: This message (including any attachments) may contain confidential client information. The information is intended only for the use of the individual or entity to whom it is addressed. If you're not the addressee or the employee or agent responsible to deliver this e-mail to its intended recipient, you are hereby notified that any review, use, dissemination, distribution, disclosure, copying or taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this communication in error, please notify the sender immediately, delete this message from your computer and ask your network administrator to delete it from any storage or back up files.
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