I was on the phone with them for over an hour today.  We have had issues billing our services from Jan forward.  We use their portal to see our claims and nothing was showing up there but our claims were saying they were transmitted and accepted by payor.  On today’s call they confirmed that my claim had been paid as of 4/4 but I still wasn’t able to see anything.  We had to pull the EFT to show that the claim had been paid.  Nothing else shows that the claim had even been processed.

 

Cindy

 

Cindy Erkel

Accounting Coordinator

MRCI

D: 507-386-5708 | T: 800-829-7110 | F: 888-800-7336

cerkel@mymrci.org

 

 

 

 

 

 

 

 

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> On Behalf Of Vig,Terisa
Sent: Tuesday, April 12, 2022 12:35 PM
To: billers@list.mnhomecare.org
Subject: Re: UCARE PAYMENTS FROM JANUARY 2022

 

This message was sent from outside of the organization. Please do not click links or open attachments unless you recognize the source of this email and know the content is safe.

 

I just looked at one person today and she has 3 claims from Jan-Feb that are pending with a paid amount but paid date is still 01/1/1900 and 3 claims from Feb-Mar that are pending and no paid amount or paid date.  I hung up after 23 minutes on hold.  I sent an email instead.  Will see if that works.  I have lots more I could check but won't waste my time.  Last time I checked them all 2 weeks ago I had the same results and now there are even more claims that have dropped into the "old" bucket.  

 

I don't feel very productive lately.

 

Terisa Vig

Patient Account Representative
RiverView Health Home Care
tvig@riverviewhealth.org

218-281-9240

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Kelly Rader <Kelly.Rader@hennhomecare.com>
Sent: Tuesday, April 12, 2022 12:20 PM
To: Billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] UCARE PAYMENTS FROM JANUARY 2022

 

Good afternoon.

 

Is anyone else still having issues with getting paid for claims as of 1.1.2022?  I have so many still in the PENDING status.  I did email UCare and they stated that they have escalated the claims for review. 

Just taking a long time!!!

 

Kelly Rader

Billing Specialist

Hennepin Home Health Care

763-425-5959  ex 44

 

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