I just looked at one person today and she has 3 claims from Jan-Feb that are pending with a paid amount but paid date is still 01/1/1900 and 3 claims from Feb-Mar that are pending and no paid amount or paid date. I hung up after 23 minutes on hold. I sent an email instead. Will see if that works. I have lots more I could check but won't waste my time. Last time I checked them all 2 weeks ago I had the same results and now there are even more claims that have dropped into the "old" bucket.

I don't feel very productive lately.

Terisa Vig

Patient Account Representative
RiverView Health Home Care
tvig@riverviewhealth.org

218-281-9240

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Kelly Rader <Kelly.Rader@hennhomecare.com>
Sent: Tuesday, April 12, 2022 12:20 PM
To: Billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] UCARE PAYMENTS FROM JANUARY 2022

Good afternoon.

Is anyone else still having issues with getting paid for claims as of 1.1.2022? I have so many still in the PENDING status. I did email UCare and they stated that they have escalated the claims for review.

Just taking a long time!!!

Kelly Rader

Billing Specialist

Hennepin Home Health Care

763-425-5959 ex 44

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