I have 3 that overlapped 2019 into 202 and they won’t pay. I am thankful it isn’t more. But yeah, can’t get anywhere with them,
Tracy Salin
Billing Specialist
Fairview Range Home Care and Hospice
Phone: 218-262-6982
Fax: 218-262-1723
From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of clinton.riese@seniorfriendcare.com
Sent: Tuesday, January 12, 2021 4:26 PM
To: billers@list.mnhomecare.org
Subject: RE: Triwest website
We know the feeling. We have a ton they won’t pay and that we have in appeals. The wait times haven’t been too bad, but they only let you access 5 claims at a time and then
they send you back to the que. Tri-West can’t access the VA auths so we’ve had to re-submit the claims with the VA auth numbers only. Seems to be the only way they pay.
Clinton Riese
Senior Friend Home Care
204 3rd Ave
Duluth, MN 55810
218-727-1111
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Hanson,April
Sent: Tuesday, January 12, 2021 1:52 PM
To: billers@list.mnhomecare.org
Subject: RE: Triwest website
That was what my gut was telling me. I would have thought they would want to avoid long hold times but apparently not.
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Vig,Terisa
Sent: Tuesday, January 12, 2021 1:37 PM
To: billers@list.mnhomecare.org
Subject: [EXTERNAL] Re: Triwest website
Website is gone and VA doesn't have access to anything TriWest anymore. You have to call. It's fun. We have lots of outstanding claims that they won't pay.
Terisa Vig
Patient Account Representative
RiverView Health Home Care
tvig@riverviewhealth.org
218-281-9240
From:
billers@list.mnhomecare.org <billers@list.mnhomecare.org> on behalf of Hanson,April <April.Hanson@PerhamHealth.org>
Sent: Tuesday, January 12, 2021 1:27 PM
To: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
Subject: [EXTERNAL] Triwest website
Does anyone have access to the Triwest website? It no longer pulls up the page. I have been trying in Availity as well under claim status. It will not pull up anything for
me. One of the claims I tried we received payment on and it still will not pull it up. Any suggestions? Thanks!
April Hanson
Patient Accounts
Perham Living
Ph: 218.347.1894
F: 218.347.1885
Dedicated to health and wellness throughout life.
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