If they did not authorize, we would not have provided the service. They should have authorized it. I think you are out of luck.
Tracy Salin
Billing Specialist
Fairview Range Home Care and Hospice
Phone: 218-262-6982
Fax: 218-262-1723
From: billers@list.mnhomecare.org <billers@list.mnhomecare.org>
On Behalf Of Hanson,April
Sent: Saturday, February 29, 2020 12:16 PM
To: billers@list.mnhomecare.org
Cc: Doll,Jennifer <Jennifer.Doll@PerhamHealth.org>; Schaefer,Katlin <Katlin.Schaefer@PerhamHealth.org>
Subject: Triwest auth
Good morning,
We have a patient that authorization through Triwest ended 12/26/19 and from 12/27/2019-1/13/2020 they would not authorize. Our rap is dated 12/30/19 and falls within the no auth range. They denied it for auth. I am assuming our final claim
is going to deny for not having a rap processed. Have any of you run into this issue? Do you end up writing off the entire episode? Triwest and VA have both been terrible about processing our auth requests the date that they complete it, not the date they
receive it. Just wanted some additional input or suggestions if anyone has any. Thank you!
April Hanson
Patient Accounts
Perham Living
Ph: 218.347.1894
F: 218.347.1885
Dedicated to health and wellness throughout life.
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