Can we refuse to transition to TRIWEST?

Lynette Rettig

Billing Supervisor

Ridgeview Home Health Services

501 S. Maple St STE 1

Waconia MN 55387

952-442-6030 Ext 35520

From: billers@list.mnhomecare.org [mailto:billers@list.mnhomecare.org] On Behalf Of Jessica Anderson
Sent: Thursday, March 14, 2019 9:55 AM
To: billers@list.mnhomecare.org
Subject: RE: Minneapolis VA

 
*CAUTION - EXTERNAL EMAIL* This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. 
 

Tracy,

We work mostly with the St Cloud VA but what we were told is that Triwest will only be managing skilled nursing at this time, VA will still manage and authorize aide and homemaker visits. Nurse visits will transition to Triwest  as authorizations renew.  We are still waiting to get set up correctly with Triwest, the info they had for us is incorrect, we’ve been working on this for over a month. It has not been a great experience

From: billers@list.mnhomecare.org <billers@list.mnhomecare.org> On Behalf Of Salin, Tracy
Sent: Thursday, March 14, 2019 9:46 AM
To: billers@list.mnhomecare.org
Subject: Minneapolis VA

We work with the Minneapolis VA mostly. WE had a provider agreement with them during the Healthnet contract where we worked directly with the VA. Now that Healthnet contract is over, Triwest has taken over managing the veterans Choice program. So they are sending us authorizations that are very confusing. They also said we are supposed to bill Triwest. I am not sure where we stand as we had a provider agreement with the VA and I have no clue who to talk to. Does anyone else have this happening to them? I don’t even know who to contact at the Minneapolis VA.

Tracy Salin

Billing Specialist

Fairview Range Home Care and Hospice